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How dpboos Handles Your Personal Data

At dpboos, we are transparent about every piece of data we collect from your account, how we store it, and who can access it.

Data collected at account openingUPI, Paytm, PhonePe transaction privacyCookie and tracking disclosureYour right to request data deletionIndia-specific data handling

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What We Collect and Why We Collect It

dpboos Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with dpboos, we collect the details you provide during registration — name, email address, date of birth and contact number — along with transaction records generated when you deposit or withdraw via UPI, Paytm or PhonePe. We also log device identifiers,

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IP addresses and session data to detect unauthorised access attempts and keep your account secure. This data is retained only for as long as your account remains active or as required under applicable Indian law. We do not sell your personal data to third parties. Any
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data shared with payment processors like Paytm or PhonePe is limited strictly to what those processors need to complete your transaction. Your eligibility to use the platform depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern about a potential data breach, our…

Email the Privacy Team Send your data request or privacy concern to our dedicated email address. Include your registered account email so we can verify your identity before processing any data access or deletion request.

Live Chat Support Open the live chat window on dpboos and select the Privacy or Account topic. Our agents can raise a formal privacy ticket on your behalf and confirm the reference number so you can track progress.

In-Account Help Centre Log in, navigate to Account Settings, and tap Help. The privacy sub-section lets you submit a data request form directly, which routes to our compliance desk without sharing details through a third-party channel.

DATA HANDLING STANDARDS

Six Ways We Protect What You Share With Us

Our data handling practices are built around the principle that your personal details belong to you.

Encrypted Storage

All personal data — including name, contact details and documents submitted at account verification — is stored using AES-256 encryption. Data at rest is isolated on access-controlled servers that only authorised personnel can reach.

Cookie Transparency

We use first-party session cookies to keep you logged in and analytics cookies to understand how pages are used. A cookie banner appears on your first visit so you can accept, reject or customise non-essential cookie categories before any tracking begins.

Payment Data Handling

When you transact via UPI, Paytm or PhonePe, we pass only the minimum necessary data to complete the transfer. We never store your full UPI VPA or Paytm wallet PIN on our servers; those credentials stay within the respective payment processor's environment.

Account Security Controls

Two-step verification is available for all accounts. Login attempts from unrecognised devices trigger an email alert. Suspicious session activity is automatically flagged and the account access is paused until you confirm identity through the registered contact.

Data Retention Policy

We keep your account data for the duration your account is active and for the period required by applicable Indian financial regulations thereafter. Once the retention window closes, data is purged from live systems and removed from backups on the next scheduled cycle.

Your Right to Request Changes

You may request a full export of your data, ask us to correct inaccurate details, or submit a deletion request at any time by contacting our privacy team. We aim to complete verified requests within ten working days and will confirm in writing when done.

Answers to Common Privacy Questions

The questions below cover the scenarios our account holders ask about most often — from what data we collect at sign-up to how long we keep transaction records linked to UPI and Paytm deposits. If your question is not answered here, reach out to the privacy team directly through the contact paths listed above.

We collect your name, email address, date of birth, phone number and any identity documents you submit during verification. We also record your IP address, device type and login timestamps to keep your account secure from unauthorised access.

We do not sell or rent your data. We share information only with payment processors like Paytm, PhonePe or UPI networks — and only the fields those processors need to complete your transaction. We may also share data when required by applicable Indian law.

Your data is retained while your account is active and for the minimum period required by Indian financial and regulatory rules after closure. Once that window expires, your data is permanently deleted from our live servers and backup systems.

Yes. Submit a data access request via our in-account Help Centre or by emailing the privacy team with your registered email address. We will verify your identity and deliver a structured data export within ten working days of confirmation.

Send a deletion request through the in-account privacy form or directly to our privacy email. After we verify your identity, we will remove your data from active systems and confirm in writing once the deletion cycle is complete.

We use essential session cookies to keep you logged in and optional analytics cookies to improve the platform. You can accept, reject or adjust non-essential cookies through the cookie preference panel that appears on your first visit to dpboos.

No. We do not store your UPI VPA credentials, Paytm wallet PIN or PhonePe authentication details on our servers. Payment data is handled directly within the respective payment processor's secure environment and is never written to our databases.

How dpboos Handles Your Personal Data

Reach Our Data Privacy Team Directly

Six Ways We Protect What You Share With Us

Encrypted Storage

Cookie Transparency

Payment Data Handling

Account Security Controls

Data Retention Policy

Your Right to Request Changes

Answers to Common Privacy Questions

01 What personal data does dpboos collect when I open an account?

02 Does dpboos share my data with third parties?

03 How long does dpboos retain my account and transaction data?

04 Can I request a copy of all the data dpboos holds about me?

05 How do I ask dpboos to delete my personal data?

06 What types of cookies does dpboos use and how can I control them?

07 Is my UPI or Paytm payment information stored on dpboos servers?

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